OFFXP: Office Web Components Operate in View-Only Mode When You Activate Office XP by Telephone (307905)


The information in this article applies to:

  • Microsoft Office XP Professional
  • Microsoft Access 2002
  • Microsoft Excel 2002
  • Microsoft FrontPage 2002
  • Microsoft Office XP Web Components
  • Microsoft Office XP Small Business
  • Microsoft Office XP Standard
  • Microsoft Office XP Students and Teachers
  • Microsoft Office XP Developer
This article was previously published under Q307905

SYMPTOMS

When you try to use the Office XP Web Components in one of the programs listed at the beginning of this article, the Office XP Web Components unexpectedly operate in view-only mode.

CAUSE

This problem occurs when you choose telephone activation when following the steps of the Activation Wizard to activate Office XP.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

The hotfix package contains the following files: 
   File name        Size        
   ----------------------------
   OWC10.msp        3,097,636   
   OWC10_Admin.msp  4,128,924   
   ReadMe.txt           4,038
To install the hotfix, follow the instructions in the ReadMe.txt file.

After the hotfix is installed, the following file will have the listed attributes or later: 
   Date         Time    Version        Size        File name     
   -----------------------------------------------------------
   02-Oct-2001  18:29   10.0.3402.0    7,441,312   Owc10.dll

WORKAROUND

To work around this problem, activate Office XP again by using the Internet instead of the telephone.

To get the Activation Wizard to appear the next time that you start an Office program, you must remove the .dhs and .dpc files from the \Program Files\Microsoft Office\Office10\1033 folder.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Microsoft Office XP Service Pack 1.

MORE INFORMATION

Steps to Reproduce the Problem

  1. Install Office XP from a retail package.
  2. Start Excel.
  3. When the Activation Wizard starts, select the option to activate by using the telephone.
  4. Click Next twice.
  5. If necessary, select your country in the list (in order to view the appropriate phone number).
  6. Call the activation center, and then follow their instructions.
  7. In Excel, select cells A1:B4.
  8. Type the following text: I love CPR and then press CTRL+ENTER.
  9. On the File menu, click Save as Web page.
  10. Click the Selection button.
  11. Select the Add interactivity check box.
  12. Save the page with default name "Page.htm".
  13. Open "Page.htm" in your browser.
  14. Right-click the spreadsheet control, and then click Help.
  15. Help displays information about view-only mode for the Office Web Components.
Modification Type:MinorLast Reviewed:12/6/2005
Keywords:kbHotfixServer kbbug kbfix kbOfficeXPpreSP1fix kbQFE KB307905
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