Remote Shutdown Results in Logoff When Unlock Computer Dialog Box Is Displayed (307635)
The information in this article applies to:
- Microsoft Windows 2000 Server SP1
- Microsoft Windows 2000 Server SP2
- Microsoft Windows 2000 Advanced Server SP1
- Microsoft Windows 2000 Advanced Server SP2
- Microsoft Windows 2000 Professional SP1
- Microsoft Windows 2000 Professional SP2
This article was previously published under Q307635 SYMPTOMS
If the Unlock Computer dialog box is being displayed, a computer that is running Windows 2000 may not respond correctly to a shutdown request such as a remote request by using Shutdown.exe. Instead, the user that is currently logged on may be logged off, and the computer will appear to remain operational. However, further shutdown requests may generate a "Shutdown already in progress" error message. Note that this symptom does not occur if the "Computer Locked" message is being displayed.
CAUSE
The shutdown functions set Graphical Identification and Authentication (GINA) logoff/shutdown flags, but they are overwritten with the result of the Unlock Computer dialog box.
RESOLUTIONTo resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
----------------------------------------------------------
30-Oct-2001 18:20 5.0.2195.4572 222,480 Gdi32.dll
30-Oct-2001 18:20 5.0.2195.4272 731,920 Kernel32.dll
25-Jun-2001 18:17 3.10.0.103 47,808 User.exe
30-Oct-2001 18:20 5.0.2195.4314 402,192 User32.dll
30-Oct-2001 18:20 5.0.2195.4345 371,984 Userenv.dll
27-Sep-2001 15:00 5.0.2195.4426 1,731,536 Win32k.sys
30-Oct-2001 18:17 5.0.2195.4575 178,960 Winlogon.exe
30-Oct-2001 18:20 5.0.2195.4553 243,472 Winsrv.dll
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.
Modification Type: | Minor | Last Reviewed: | 9/26/2005 |
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Keywords: | kbHotfixServer kbQFE kbbug kbenv kberrmsg kbfix kbSecurity kbWin2000PreSP3Fix kbWin2000sp3fix KB307635 |
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