The Processor Speed Is Reported as "~4MHz" on Mobile Computers (307552)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
This article was previously published under Q307552

SYMPTOMS

When you check the system summary information on your mobile computer by using the System Information tool (Winmsd.exe or Msinfo32.exe), the processor speed may be incorrect. For example, the processor speed may be shown as ~4MHz. Only mobile computers are affected by this problem.

CAUSE

This problem occurs because the Msinfo32.dll dynamic-link library (DLL) reports the current clock speed, which varies on mobile computers based on the CPU usage, instead of the maximum clock speed, which is constant.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later: 
   Date         Time   Version        Size     File name
   --------------------------------------------------------
   16-Oct-2001  09:40  5.0.2195.4507  319,760  Msinfo32.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about processor speed reporting, click the article number below to view the article in the Microsoft Knowledge Base:

227521 Computer Management System Information Incorrectly Detects CPU Speed

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbSysAdmin kbWin2000PreSP3Fix kbWin2000sp3fix KB307552
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