Works Suite: Works Setup Stops Responding or You Are Prompted for CD Repeatedly When Setup Installs Word (307448)
The information in this article applies to:
- Microsoft Works Suite 2001
- Microsoft Works Suite 2002
- Microsoft Works Suite 2003
This article was previously published under Q307448 SYMPTOMS
When you try to install Works Suite, you may see either of the following symptoms:
- The computer stops responding (hangs).
- You are repeatedly prompted for a CD-ROM.
These symptoms occur when Works Suite Setup tries to install Microsoft Word.
RESOLUTIONTo resolve this issue, follow the steps in the following Microsoft Knowledge Base article to remove all versions of Works and Word from your computer, and then cleanboot and reinstall.
Note When you follow the steps in the following article, remove Microsoft Word in addition to Works when you remove and then run the Installer Cleanup Utility.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
816273
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If the above steps do not resolve the issue, follow the steps in the below article for your version of Windows, to determine if your Works CDs or your CD-ROM drive are dirty or damaged.
Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition (Me)218617 How to Troubleshoot CD-ROM or DVD-ROM Read Issues
Microsoft Windows NT or Microsoft Windows 2000126380 Troubleshooting CD-ROM Problems in Windows 2000 and Windows NT
Microsoft Windows XP314096 How to Troubleshoot CD-ROM Drive Problems in Windows XP
MORE INFORMATION
Works Suite 2001 includes Microsoft Word 2000.
| Modification Type: | Minor | Last Reviewed: | 1/9/2006 |
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| Keywords: | kbpending kbprb KB307448 |
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