Updating User Address Information in Italian Windows 2000 Causes Data to Be Stored in Incorrect Attributes in Active Directory (307447)

SYMPTOMS

If you use the Italian version of Windows 2000 to query Active Directory for information about users, you may receive unexpected results. This problem occurs if you query based on a filter that includes one of the following fields:

Citta (City)
Provincia (State/Province)
CAP (ZIP Code/Postal Code)

CAUSE

This problem occurs because the Address properties in the Italian version of Windows 2000 contain an incorrect mapping from the field name to the underlying Lightweight Directory Access Protocol (LDAP) attribute. This causes the address data for the fields that are mentioned in the "Symptoms" section not to be stored in the expected user attributes.

The correct LDAP attribute mapping for the fields is:

   Friendly name                Attribute name
   -------------------------------------------
   City (Citta)                 l
   State/Province (Provincia)   st
   Zip/Postal Code              postal

The incorrect mapping is:

   Friendly name                Attribute name
   -------------------------------------------

   City (Citta)                 st
   State/Province (Provincia)   postal
   Zip/Postal Code              l

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size     File name
   ------------------------------------------------------
   16-Nov-2001  23:44  5.0.2195.4369  296,720  Dsprop.dll

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot