Cannot Gain Access to the DVD-ROM Drive After Computer Comes Out of Hibernation (307148)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP 64-Bit Edition
This article was previously published under Q307148

SYMPTOMS

When you try to gain access to the DVD-ROM drive after your computer comes out of hibernation, you may receive the following error message:
drv:The request could not be performed because of an I/O device error
This happens on a computer that has an ASUS P5A motherboard and an AOpen DVD-9632 DVD-ROM drive installed.

CAUSE

This issue can occur if either the firmware or the hardware is outdated or is experiencing some other underlying problem, or if the system BIOS is outdated.

RESOLUTION

To resolve this issue, contact the manufacturer of the DVD-ROM drive or of the motherboard to ask about availability of an updated driver or a firmware update that addresses this issue.


To work around this issue, restart the computer.

You can also temporarily turn off the Hibernation feature:
  1. Click Start, and then click Control Panel.
  2. Double-click Power Options.
  3. Click the Hibernation tab.
  4. Click to clear the Enable Hibernation check box, and then click OK.
Modification Type:MajorLast Reviewed:2/21/2002
Keywords:kb3rdparty kberrmsg kbprb KB307148
©2002 Microsoft Corporation. All rights reserved.