Windows XP Does Not Recognize Actiontec USB Call-Waiting Modem That You Install by Using a Windows 2000 .Inf File (307098)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q307098

SYMPTOMS

When you try to use a Microsoft Windows 2000 driver installation file (.inf) to install an Actiontec Universal Serial Bus (USB) Call-Waiting Modem (Model UM100) on a computer that runs Windows XP Home Edition or Windows XP Professional, Windows XP does not recognize the modem.

CAUSE

This issue can occur because the Windows 2000 .inf file does not list any modem models. As a result, Windows XP does not recognize the modem.

RESOLUTION

To resolve this issue, contact Actiontec Electronics, Inc., to ask about updated drivers. Visit the Actiontec Web site at:

www.actiontec.com

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:10/31/2001
Keywords:kb3rdparty kbprb KB307098
©2002 Microsoft Corporation. All rights reserved.