Display Is Distorted During Installation of Windows XP on a Portable Computer (307060)
The information in this article applies to:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q307060 SYMPTOMS When you install Windows XP on a portable computer that
uses the Trident video chipset, some images on the screen may be distorted
during the installation. CAUSE This behavior can occur because of an issue between the
portable computer's system BIOS and the Trident video device driver that comes
with Windows XP. RESOLUTION To resolve this behavior, obtain an updated system BIOS
from the manufacturer. Note that in order to have a stable system, you must
perform an in-place upgrade of Windows XP after you flash (renew) the BIOS.
For additional information, click
the following article number to view the article in the Microsoft Knowledge
Base: 315341
How to Perform an In-Place Upgrade (Reinstallation) of Windows XP
WORKAROUND To work around this behavior, turn off VESA support in the
system BIOS. Refer to your computer's documentation for instructions, or
contact the computer manufacturer if you need assistance with performing this
task. STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
Modification Type: | Major | Last Reviewed: | 3/10/2003 |
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Keywords: | kb3rdparty kbdisplay kbgraphic kbprb KB307060 |
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