Remote Installation Services and PXE Clients Do Not Authenticate Even Though Domain Administrator Credentials Are Valid (306849)
The information in this article applies to:
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional
This article was previously published under Q306849 SYMPTOMSYou use Remote Installation Services or the Pre-Boot eXecution Environment (PXE)
to install clients and you use valid domain administrator
credentials. However, when a client computer tries to complete a remote installation, the
installation is not successful and you receive the following message in the Client Installation Wizard: The system cannot validate your user
name, password, or domain name. Verify that your user name and domain name are
correct, and then retype your password. Passwords must be typed using the
correct case. Make sure the CAPS LOCK key is not pressed. CAUSEThis problem may occur if you upgrade a Microsoft Windows NT
4.0 primary domain controller (PDC) to Windows 2000 and the NetBIOS name of the Windows NT 4.0 domain contains a period. For example, the Windows NT 4.0 domain name may be risdomain.com instead of risdomain. When you upgrade to Windows 2000, Windows 2000 automatically appends ".com" to the fully qualified domain name (FQDN).RESOLUTION
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
WORKAROUNDIf your domain is a mixed-mode domain, you can work around this
problem by changing the NetBIOS domain name and demoting the Windows 2000 domain controller to a member server. To work around this problem, follow these steps:
- Install a Windows NT 4.0 backup domain controller (BDC).
- Remove the network cable to take the BDC offline.
- Click Start, point to Programs, point to Administrative
Tools, and then click Server Manager.
- Click the BDC.
- On the Computer
menu, click Promote to Primary Domain Controller.
- Quit Server Manager.
- On the desktop, right-click Network Neighborhood, and then click
Properties.
- On the Identification tab, click
Change.
- Rename the NetBIOS domain name to match the
part of the FQDN before the period.
Important Do not include the part of the FQDN that begins with the period. - Click Start, click Run,
type dcpromo, and then click OK to start the
Active Directory Installation Wizard.
- Follow the instructions in the wizard to demote the Windows 2000 domain
controller to a member server. Do this on each Windows 2000 domain controller.
- Restart the remote client computers.
- When each remote client begins the installation process,
enter the new NetBIOS domain name.
Note If your domain is in native mode, you cannot revert to mixed
mode to perform the following steps. To use Remote Installation Services in a native-mode
domain, perform one of the following procedures:
- Install Remote Installation Services to a domain controller and do not enter the domain name for
PXE clients.
-or- - Follow these steps:
- Install a Remote Installation Services server in a separate domain.
- Establish a two-way explicit connection between the Remote Installation Services domain and
your production domain.
- When the client begins Remote Installation Services installation, enter the name of
your production domain.
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
Modification Type: | Minor | Last Reviewed: | 9/26/2005 |
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Keywords: | kbHotfixServer kbQFE kbbug kbfix kbsetup kbWin2000sp3fix KB306849 kbAudITPRO |
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