A Terminal Services Server Hangs When a User with Multiple Keyboard Layouts Logs Off (306390)

The information in this article applies to:

Microsoft Windows 2000 Server SP1
Microsoft Windows 2000 Server SP2
Microsoft Windows 2000 Advanced Server SP1
Microsoft Windows 2000 Advanced Server SP2
Microsoft Windows 2000 Professional SP1
Microsoft Windows 2000 Professional SP2

This article was previously published under Q306390

SYMPTOMS

Terminal Services clients may be unable to connect to the Terminal Services server, or may be disconnected during a session. These problems occur intermittently. Or, you may see a high CPU load instead of these symptoms. The active process is Csrss.exe.

CAUSE

This problem can occur if a user who has multiple keyboard layouts logs off. The problem typically occurs when the server is under a load.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Size       File name
   -------------------------------------------
   28-Aug-2001  17:24    222,480  Gdi32.dll
   28-Aug-2001  17:24    707,856  Kernel32.dll
   30-May-2001  00:03      3,584  Spmsg.dll
   25-Jun-2001  19:17     47,808  User.exe
   28-Aug-2001  17:24    379,664  User32.dll
   28-Aug-2001  17:24    368,400  Userenv.dll
   28-Aug-2001  16:36  1,642,320  Win32k.sys
   23-Aug-2001  22:39    178,960  Winlogon.exe
   28-Aug-2001  17:24    243,472  Winsrv.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:	Minor	Last Reviewed:	9/26/2005
Keywords:	kbHotfixServer kbQFE kbbug kbfix kbTermServ kbWin2000PreSP3Fix kbWin2000sp3fix KB306390