PPT Conversion Keys Are Deleted During Device Connection (306297)

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When a Pocket PC or Windows CE device establishes a connection with ActiveSync, any installed conversion utilities are unregistered in the Registry by ActiveSync 3.5.

Specifically, the following keys are removed:

HKEY_Current_User\Software\Microsoft\Windows CE Services\Partners\DEVICE_ID\Filters\.ppt\InstalledFilters

HKEY_Current_User\Software\Microsoft\Windows CE Services\Partners\DEVICE_ID\Filters\.ppt

CAUSE

This behavior is caused by the following registry keys:

HKEY_Local_Machine\Software\Microsoft\Windows CE Services\SpecialDefaults\Palm PC2\Filters\~.ppt

HKEY_Local_Machine\Software\Microsoft\Windows CE Services\SpecialDefaults\Palm PC2\Filters\.ppt\~InstalledFilters

HKEY_Local_Machine\Software\Microsoft\Windows CE Services\SpecialDefaults\PocketPC\Filters\~.ppt

HKEY_Local_Machine\Software\Microsoft\Windows CE Services\SpecialDefaults\PocketPC\Filters\.ppt\~InstalledFilters

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To prevent Microsoft ActiveSync 3.5 from removing any installed .ppt filters each time that a device is connected, remove the following keys from the registry: