Accessing a Workspace Using HTTPS Does Not Work, Dashboard Error -2147221499 (304712)


The information in this article applies to:

  • Microsoft SharePoint Portal Server 2001
This article was previously published under Q304712

SYMPTOMS

When you connect to a SharePoint Portal Server workspace by using HTTPS (Secure Sockets Layer), you receive the following error message in the browser:
An error occurred while accessing the dashboard. This error may be caused by the proxy server settings for the dashboard. Contact your server administrator. If you are a server administrator, configure the proxy server settings by using the proxycfg utility. Consult the product documentation and the Readme file for more information about configuring the proxy server settings. Important: You must configure the proxy server settings for the dashboard even if you are not using a proxy server.

-2147221499
You are able to successfully connect to the default page of the Web site using HTTPS (https://server.domain.com), and to the workspace dashboard site using HTTP.

CAUSE

The dashboard site makes extensive use of a ServerXMLHTTP object, part of MSXML 3.0. To make any Secure Sockets Layer (SSL) requests from the Web server, the ServerXMLHTTP object expects a client digital certificate (even if the target Web server does not require a client certificate).

RESOLUTION

Configure the Portal virtual directory for the workspace in Microsoft Internet Information Server (IIS) with "Low (IIS Process)" application protection level.
  1. In Internet Services Manager, expand the workspace virtual directory under the affected Web site, and locate the Portal virtual directory.
  2. Right-click Portal, and then click Properties.
  3. On the Directory tab under Application Settings, change Application Protection to Low (IIS Process).
  4. Stop and then restart the World Wide Web Publishing (W3SVC) service.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The -2147221499 error can also be caused by having an SSL certificate that has warnings or errors, or does not have the full certificate chain installed. To verify that the certificate does not have any warnings or errors, click View Certificate on the Directory Security tab of the Web site properties, and then view the certificate status on the General tab.

If you receive error -2147217895 while you are configuring SharePoint Portal Server with SSL, ensure you have configured the IIS securebindings parameter with the Adsutil tool. For additional information about running this command, see the "Deploying SharePoint Portal Server Across an Extranet" white paper at the following Microsoft Web site:

http://www.microsoft.com/sharepoint/techinfo/deployment/Extranet.asp

Modification Type:MajorLast Reviewed:1/3/2003
Keywords:kbbug KB304712
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