Access Violation Occurs When MOM Uses SQL-Scripted Management Pack (304704)

The information in this article applies to:

Microsoft Windows 2000 Server SP1
Microsoft Windows 2000 Server SP2
Microsoft Windows 2000 Advanced Server SP1
Microsoft Windows 2000 Advanced Server SP2
Microsoft Windows 2000 Professional SP1
Microsoft Windows 2000 Professional SP2
Microsoft Operations Manager 2000

This article was previously published under Q304704

SYMPTOMS

In Microsoft Operations Manager (MOM), you may receive an access violation error message when you run a management pack. This symptom occurs if the management pack gains access to Microsoft SQL Server data through Windows Management Instrumentation (WMI) scripting. The access violation prevents MOM from managing operations as you expect.

CAUSE

This problem may occur when certain MOM multi-threaded script-execution scenarios experience an unexpected reentrancy in the error-handling code for the scripting layer.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English-language version of this fix should have the following file attributes or later:

   Date         Time      Version       Size     File name     Platform
   --------------------------------------------------------------------
   21-Mar-2002  10:45:14  1.50.1085.63  168,013  Wbemdisp.dll  Intel

How to Use the Hotfix Installer

Copy the Q304704.exe hotfix file to a local folder on your computer or to a share on your network.
Run the Q304704.exe file.
Follow the instructions on the screen.

STATUS

Microsoft has confirmed that this is a problem in Windows Management Instrumentation 1.5. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:	Minor	Last Reviewed:	9/26/2005
Keywords:	kbHotfixServer kbQFE kbbug kbenv kberrmsg kbfix kbProgramming kbSysAdmin kbWin2000sp3fix KB304704