OFF2000: Error Message: Invalid Page Fault in Module Kernel32.dll When Opening or Saving File (304504)


The information in this article applies to:

  • Microsoft Excel 2000
  • Microsoft Word 2000
  • Microsoft Outlook 2000
This article was previously published under Q304504

SYMPTOMS

When you attempt to open or save a file using one of the Microsoft products listed at the beginning of this article, the following error message appears:
Invalid Page Fault in module Kernel32.dll.

CAUSE

This problem can occur if a folder named, My Documents, is nested in the default My Documents folder.

RESOLUTION

To correct this problem, rename the nested My Documents folder. To do this, follow these steps:
  1. Quit all running programs.
  2. Right-click the Start button on the Windows taskbar and then click Explore.
  3. Locate the My documents\My documents folder. Right-click the nested (second level) My Documents folder and then click Rename on the menu that appears.
  4. Type a new name for the folder and then press ENTER.
  5. Quit Windows Explorer.
Modification Type:MinorLast Reviewed:1/6/2006
Keywords:kberrmsg kbprb KB304504
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