OFF2000: Error Message When You Try to Start an Office Program: A Fatal Exception 0D Has Occurred at fff000fff (304483)


The information in this article applies to:

  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professoinal
  • Microsoft Office 2000 Standard
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Developer
  • Microsoft Access 2000
  • Microsoft Excel 2000
  • Microsoft FrontPage 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
This article was previously published under Q304483
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

SYMPTOMS

When you attempt to start one of the programs in the Microsoft Office 2000 suite, you may receive an error message similar to the following:
A Fatal Exception 0D has occurred at fff000fff.

CAUSE

This behavior can occur if RealPlayer Basic is installed on the computer.

RESOLUTION

To resolve this issue, remove Office 2000, remove RealPlayer Basic, and then reinstall Office 2000. To do this, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

Step 1: Remove Office 2000

  1. Click Start, point to Settings, and then click Control Panel.
  2. In Control Panel, double-click Add/Remove Programs.
  3. In the Add/Remove Programs Properties dialog box, click Microsoft Office 2000, and then click Add/Remove.
  4. In the Microsoft Office 2000 Maintenance Mode dialog box that appears, click Remove Office. You receive the following message:

    Are you sure you want to remove Microsoft Office 2000?

  5. Click Yes.

    Office 2000 is removed.
  6. Click OK, and then restart the computer.

Step 2: Remove RealPlayer Basic

  1. Click Start, point to Settings, and then click Control Panel.
  2. In Control Panel, double-click Add/Remove Programs.
  3. In the Add/Remove Programs Properties dialog box, click RealPlayer Basic, and then click Add/Remove. You receive the following message:

    Are you sure you want to completely remove the RealPlayer and all of its components?

  4. Click OK. You receive the following message:

    The RealPlayer has been successfully uninstalled.

  5. Click OK, and then restart the computer.

Step 3: Reinstall Office 2000

Insert your Office 2000 compact disc into your computer's CD-ROM or DVD-ROM drive. Microsoft Office 2000 Setup starts. Follow the steps in the Installation Wizard to reinstall Office 2000.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:10/13/2006
Keywords:kberrmsg kbprb KB304483
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