Outlook 2002 does not process attachments after the OnWritePattToSzFile() method returns S_OK (302993)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q302993

SYMPTOMS

In Microsoft Outlook 2000 and in earlier versions, if the implementation of the IExchExtAttachedFileEvents::OnWritePattToSzFile() method on the client extension returns the S_OK value, Outlook considers the event to have been handled. Additionally, Outlook skips this event and continues to process attachments. Eventually, the implementation of the IExchExtAttachedFileEvents::OnOpenSzFile() method on the client extension is called.

In Microsoft Outlook 2002, if any value other than the S_FALSE value is returned, Outlook does not process the attachment. Therefore, the IExchExtAttachedFileEvents::OnOpenSzFile() method is never called.

CAUSE

If the return value of a client extension is not equal to S_FALSE when Outlook 2002 processes attachments, Outlook incorrectly changes the return value to E_ABORT. This behavior causes the process to stop.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307843 Overview of the Office XP Service Pack 1

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   06-Jul-2001  17:36  10.0.3103.0       342,344  Exsec32.dll      
   06-Jul-2001  17:36  10.0.3103.0     6,297,928  Outllib.dll      
   16-Jun-2001  16:05  10.0.3102.0       133,448  Rm.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Microsoft Office XP Service Pack 1.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

311573 Issues fixed in Microsoft Office XP Service Pack 1 for Outlook 2002

Modification Type:MinorLast Reviewed:10/5/2005
Keywords:kbOfficeXPsp1Fix kbQFE kbbug kbfix kbMsg KB302993 kbAudDeveloper
©2004 Microsoft Corporation. All rights reserved.