OFF: Selection in Excel Does Not Appear Highlighted, or Word Document Appears Gray (302767)


The information in this article applies to:

  • Microsoft Excel 2001 for Mac
  • Microsoft Excel 98 Macintosh Edition
  • Microsoft Word 2001 for Macintosh
  • Microsoft Word 98 Macintosh Edition
This article was previously published under Q302767

SYMPTOMS

When you select a cell in Excel, the active cell may be indicated only by the darkened row and column headings. The cell highlight shading may not appear. When you open a document in Word, the background of the document may appear to be gray.

CAUSE

This behavior can occur when the following conditions are true:
  1. Quicken 98 is installed.
  2. You start Quicken 98.
  3. You open or switch to an Excel file or Word document.
The behavior stops when you restart the computer. The behavior does not recur until you start Quicken 98.

RESOLUTION

To resolve this issue, upgrade to Quicken 2001.

WORKAROUND

To work around this issue, do not start Word or Excel either when Quicken 98 is running or after Quicken 98 has been started.

If this behavior has occurred, save the active files, and then restart the computer.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

296400 OFF2001: Hardware and Software Third-Party Vendor Contact List

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MajorLast Reviewed:12/3/2003
Keywords:kb3rdparty kbprb KB302767
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