The Office Shortcut Bar stops responding when you click a button on the Office Shortcut Bar (302694)
The information in this article applies to:
- Microsoft Office XP Professional
- Microsoft Office XP Small Business
- Microsoft Office XP Standard
- Microsoft Office XP Students and Teachers
- Microsoft Office XP Developer
This article was previously published under Q302694 SYMPTOMS
When you click a button on the Office Shortcut Bar, the Office Shortcut Bar (OSB) stops responding (hangs). When you press CTRL+ALT+DELETE, you see "Microsoft Office Shortcut Bar (Not responding)", and you must click End Task to close the Office Shortcut Bar.
CAUSE
The button on the Office Shortcut Bar is linked to an MS-DOS program, and your computer's operating system is Microsoft Windows 98.
WORKAROUND
To work around this problem, use either of the following methods.
Method 1
In the Office Shortcut Bar, right-click the button to the MS-DOS shortcut, and then select Open.
Method 2: Use a Toolbar
Use a toolbar on the Windows taskbar instead of using the Office Shortcut Bar. For information about how to create a new toolbar on the Windows taskbar, please refer to the Help topic "Creating a new toolbar" in Windows 98 Help. For additional information about adding shortcuts to the Quick Launch toolbar, click the article number below
to view the article in the Microsoft Knowledge Base:
171206 How to Customize the Quick Launch Toolbar
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
| Modification Type: | Minor | Last Reviewed: | 1/3/2006 |
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| Keywords: | kbstoprespond kbbug KB302694 |
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