SYMPTOMS
When you share a Microsoft Excel workbook in a Microsoft NetMeeting session, and the person on the host computer uses the arrow keys to navigate in the workbook, Excel may stop responding and display the following error message:
Excel Caused a General Protection Fault in module Keyboard.drv at 0009:00000ae5
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
--------------------------------------------------------
02-OCT-2001 0:00 4.4.0.3399 389,392 Callcont.dll
02-OCT-2001 0:00 4.4.0.3399 4,368 Cb32.exe
02-OCT-2001 0:00 4.4.0.3399 666,384 Conf.exe
02-OCT-2001 0:00 4.4.0.3399 30,992 Confmrsl.dll
02-OCT-2001 0:00 4.4.0.3399 2,880 Dcap16.dll
02-OCT-2001 0:00 4.4.0.3399 27,920 Dcap32.nt
02-OCT-2001 0:00 4.4.0.3399 28,944 Dcap32.w95
02-OCT-2001 0:00 4.4.0.3399 40,208 H323cc.dll
02-OCT-2001 0:00 4.4.0.3399 62,224 Ils.dll
02-OCT-2001 0:00 4.4.0.3399 33,040 Lhacm.acm
02-OCT-2001 0:00 4.4.0.3399 31,760 Mnmdd.dll
02-OCT-2001 0:00 4.4.0.3399 20,752 Mnmsrvc.exe
02-OCT-2001 0:00 4.4.0.3399 51,984 Msasn1.dll
02-OCT-2001 0:00 4.4.0.3399 51,984 Msconf.dll
02-OCT-2001 0:00 4.4.0.3399 108,304 Msg723.acm
02-OCT-2001 0:00 4.4.0.3399 167,184 Msh261.drv
02-OCT-2001 0:00 4.4.0.3399 257,296 Msh263.drv
02-OCT-2001 0:00 4.4.0.3399 247,056 Mst120.dll
02-OCT-2001 0:00 4.4.0.3399 38,672 Mst123.dll
02-OCT-2001 0:00 4.4.0.3399 200,976 Nac.dll
02-OCT-2001 0:00 4.4.0.3399 209,680 Nmas.nt
02-OCT-2001 0:00 4.4.0.3399 208,656 Nmas.w95
02-OCT-2001 0:00 4.4.0.3399 8,464 Nmasnt.dll
02-OCT-2001 0:00 4.4.0.3399 61,408 Nmaswin.dll
02-OCT-2001 0:00 4.4.0.3399 64,784 Nmchat.dll
02-OCT-2001 0:00 4.4.0.3399 60,176 Nmcom.dll
02-OCT-2001 0:00 4.4.0.3399 3,856 Nmevtmsg.dll
02-OCT-2001 0:00 4.4.0.3399 135,952 Nmft.dll
02-OCT-2001 0:00 4.4.0.3399 4,816 Nmmigrat.dll
02-OCT-2001 0:00 4.4.0.3399 11,536 Nmmkcert.dll
02-OCT-2001 0:00 4.4.0.3399 150,800 Nmoldwb.dll
02-OCT-2001 0:00 4.4.0.3399 9,488 Nmpgmgrp.exe
02-OCT-2001 0:00 4.4.0.3399 176,400 Nmwb.dll
02-OCT-2001 0:00 4.4.0.3399 45,328 Rrcm.dll
02-OCT-2001 0:00 4.4.0.3399 4,368 Wb32.exe
Temporary Workaround
To temporarily work around this problem, use the mouse and scroll bars to navigate within workbooks that are shared in NetMeeting.