"A version of Adobe Acrobat PDFMaker that is known to cause instabilities" error message when you start an Office program that has the Adobe PDFMaker add-in installed (302596)



The information in this article applies to:

  • Microsoft Office Excel 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Word 2003
  • Microsoft Office Visio Standard 2003
  • Microsoft Office Visio Professional 2003
  • Microsoft Office Project Professional 2003
  • Microsoft Office Project Standard 2003
  • Microsoft Excel 2002
  • Microsoft PowerPoint 2002
  • Microsoft Word 2002
  • Microsoft Excel 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000

This article was previously published under Q302596

SYMPTOMS

When you start or quit one of the Microsoft Office programs that are listed in the "Applies to" section, you may receive an error message that is similar to the following:
Microsoft program name has detected that your computer has a version of Adobe Acrobat PDFMaker that is known to cause instabilities in program name. You can download a free update that fixes the problem from Adobe's Web site.
In this error message, program name is the Microsoft Office program that you were working with when the error occurred.

Note The warning message dialog box contains the following three buttons. These buttons are described in more detail in the "More Information" section:
  • More Information
  • Continue Anyway
  • Disable For This Session

RESOLUTION

For help with this problem, contact Adobe Systems Incorporated. To do this, visit the following Adobe Systems Incorporated Web site:

WORKAROUND

If you are using Microsoft Office 2003 and are encountering the errors listed in the Symptoms, you can work around the issue. To do this, visit the following Microsoft Web site:

MORE INFORMATION

For more information about this add-in and about how to troubleshoot other utilities, click the following article numbers to view the articles in the Microsoft Knowledge Base:

276001 Adobe Acrobat buttons are missing or you receive an error message after you upgrade to Word

820919 How to troubleshoot problems that occur when you start or use Word 2003 or Word 2002

Third-party Contact Information



The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:MinorLast Reviewed:11/18/2005
Keywords:kbAddIn kbstartprogram kbprb kberrmsg kbInvalidPageFault kbProd2Web KB302596