FIX: SAK QFE - Persistent Storage Manager Disallows Access to Snapshots (302481)


The information in this article applies to:

  • Microsoft Server Appliance Kit (SAK), version 2.0
This article was previously published under Q302481

SYMPTOMS

After the Reliability Framework is installed and the system rebooted, Persistent Storage Manager (PSM) will no longer allow access to snapshots.

CAUSE

The watchdog timer overwrites the registry key:

HKYEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\BootExecute

PSM writes the value psmready into this key, and when this value is overwritten, PSM no longer works correctly.

RESOLUTION

A hotfix has been created to fix this problem. Contact your technical account manager (TAM), OEM representative, or Microsoft Product Support Services (http://support.microsoft.com/directory/) to obtain this hotfix.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbbug kbfix KB302481
©2004 Microsoft Corporation. All rights reserved.