OFF2000: "Internal Error 2103" Error Message Is Displayed During Setup (302472)


The information in this article applies to:

  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Developer
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Standard
  • the operating system: Microsoft Windows 2000
  • Microsoft Office 2000 Professoinal
  • Microsoft Access 2000
  • Microsoft Excel 2000
  • Microsoft FrontPage 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
This article was previously published under Q302472
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you attempt to install Microsoft Office 2000, you may receive an error message similar to the following:
Internal Error 2103: Please contact product support for assistance.

CAUSE

This behavior can occur if the following registry key is missing or damaged:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, follow these steps:
  1. Click Start, and then click Run.
  2. In the Open box, type regedt32, and then click OK.
  3. Browse to the following key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

  4. Right-click Shell Folders, point to New on the shortcut menu, and then click Key.
  5. In the box that appears, type Common Startup, and then press ENTER.
  6. In the right pane, double-click the key that you just created (this may appear as either "Default" or "Common Startup"), type C:\Documents and Settings\All Users\Start Menu\Programs\Startup in the Value Data box, and then click OK.
  7. On the Security menu, click Permissions.
  8. Quit the Registry Editor.
Modification Type:MinorLast Reviewed:10/13/2006
Keywords:kberrmsg kbprb KB302472
©2004 Microsoft Corporation. All rights reserved.