Encarta: Error Message When You Try to Use Links in the Encarta Web Center (302468)

The information in this article applies to:

Microsoft Encarta Encyclopedia 2000
Microsoft Encarta Encyclopedia Standard 2001 for Windows
Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
Microsoft Encarta Encyclopedia 2000 Concise Edition
Microsoft Encarta Encyclopedia 2000 Deluxe Edition

This article was previously published under Q302468

SYMPTOMS

When you click a hyperlink in the Web Center of any of the programs listed at the beginning of this article, you may receive one of the following error messages:

Encarta Web Links Service
Microsoft VBScript runtime error '800a000d' Type mismatch: 'create_encarta_object' /encyclopedia/weblinks/ee98/functions.inc, line 39

-or-

The site you requested is currently unavailable; please try again later.

CAUSE

This behavior can occur as a result of server-related issues and does not indicate a problem with your installation of Microsoft Encarta Encyclopedia.

RESOLUTION

To work around this issue, use your Web browser to open the link listed in the Web Center. To do this, follow these steps:

Make a note of (or copy) the Web site address listed in the Web Center search results. For example, if you search for my fair lady, the following Web-site address may be returned:
http://www.foxhome.com/myfairlady
Start Microsoft Internet Explorer.
In the Address box, enter the Web-site address. For example, type or paste http://www.foxhome.com/myfairlady, and then press ENTER.

Modification Type:	Minor	Last Reviewed:	1/9/2006
Keywords:	kberrmsg kbprb KB302468