IIS 4.0 Custom Error Settings Are Set to Default Value During Site Unmapping (302447)


The information in this article applies to:

  • Microsoft Site Server 3.0 Commerce Edition
This article was previously published under Q302447

SYMPTOMS

The Custom Error settings in Microsoft Internet Information Server (IIS) revert to the default value when the customer tries to unmap and map Site Server Personalization and Membership.

CAUSE

This problem occurs because a recursive deletion of the metabase key that contains the information occurs, and the custom errors are removed.

WORKAROUND

To work around this problem, reconfigure the IIS custom errors after the site is remapped.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Site Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date        Time      Version     Size    File name     Platform
   ----------------------------------------------------------------
   06/29/2001  11:20 AM  7.0.1318.0  94,176  Brokcfg.dll   x86

STATUS

Microsoft has confirmed that this is a problem in Site Server 3.0.

MORE INFORMATION

The hotfix deletes only those custom errors that the mapping process adds, only if those custom errors are not changed after the server is mapped.
Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbQFE KB302447
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