You receive an "Outlook is unable to connect to your outgoing (SMTP) e-mail server" error message in Outlook 2002 (302357)
The information in this article applies to:
This article was previously published under Q302357 This article applies to the use of Outlook with MSN, the
Microsoft Network, POP3 and Simple Mail Transfer Protocol (SMTP) e-mail
servers. This article does not apply is you are using MSN6 Explorer.
NOTE: If you install and run MSN Explorer version 6, your MSN POP3
e-mail account will be migrated to an MSN Hotmail account. If you have Outlook
and Outlook Express configured for POP3, you will no longer receive your new
MSN e-mail messages. For additional information about what to do when
Outlook does not receive MSN e-mail messages, click the following article
number to see the article in the Microsoft Knowledge Base: 268732 OLEXP: Outlook Does Not Receive MSN E-mail Messages To view a Microsoft Support WebCast about what to do if you cannot
receive your MSN e-mail messages in Outlook or Outlook Express, visit the
following Microsoft Web site: SYMPTOMS If you are connected to the Internet through MSN, the
Microsoft Network, and you attempt to send messages by using an account other
than your MSN e-mail account, you receive a prompt for your logon credentials
for the Simple Mail Transfer Protocol (SMTP) e-mail server. If you click the OK button, you receive the logon prompt again. If you click Cancel, you may receive an error message that is similar to the
following error message:
Task '<SMTP server name> - Sending and Receiving' reported error (0x80042109): 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
CAUSE This behavior can occur because MSN does not allow messages
to be sent to another SMTP server while you are connected to their network.
WORKAROUND To work around this behavior, create a new profile to use
when sending e-mail via the MSN SMTP server. To ensure the new profile is
created and configured properly, please see the following articles in the
Microsoft Knowledge Base:
287072 OL2002: How to Create a New E-mail Profile for Outlook
287604 How to Configure MSN to Work with Outlook 2002 and with Outlook 2003
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
| Modification Type: | Major | Last Reviewed: | 5/15/2006 |
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| Keywords: | kbnetwork kbbug kberrmsg KB302357 |
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