SYMPTOMS
When you start Microsoft Word 2002, or when you start
Microsoft Outlook 2002 and you are using Word as the e-mail editor, you receive
the following message:
This file contains macros with an expired or revoked signature. Since you are running under High Security Level, these macros will be disabled.
This message appears even if you selected the
Trust all
installed add-ins and templates check box on the
Trusted Sources tab of the
Security dialog box.
NOTE: To access the
Security dialog box in Word, point to
Macros on the
Tools menu, and then click
Security.
WORKAROUND
To determine the name and location of the add-in file that
contains the expired certificate, follow these steps:
- On the Tools menu in Word, point to Macros, and then click Security.
- Select the Medium security setting, and then click OK.
- Quit Word. Quit Outlook if you are using Word as the e-mail
editor.
- Restart Word.
- When the Macro Security dialog box appears, the first three lines will display the
location, file name, and software vendor for the file that contains the expired
certificate. For additional information about the expired certificate, click Details.
- Click Disable Macros.
To restore the
High macro security setting, follow these steps:
- On the Tools menu, point to Macros, and then click Security.
- Select the High security setting, and then click OK.
After you determine the source of the expired certificate, you
may decide to trust this software vendor. If that is the case, use one of the
two following methods to continue using the add-in file and to prevent the
"expired or revoked signature" message from appearing when you start
Word.
NOTE: Macros may contain viruses. If you do not recognize the software
vendor on the certificate, delete the add-in file to prevent the "expired or
revoked signature" message from appearing. For help with deleting the file,
click
Help on the
Start menu in Microsoft Windows, and search for the "deleting files"
topic.
Method 1: Change the Startup Path in Word to the Folder That Contains the Add-in
Use the following steps to change the startup path in Word to the
folder that contains the add-in file:
- On the Tools menu in Word, click Options.
- Select the File Locations tab.
- In the File types list, select Startup, and then click Modify.
- In the Modify Location dialog box, select the folder that contains the add-in file with
the expired certificate, and then click OK.
- In the Options dialog box, click OK.
- On the Tools menu, point to Macros, and then click Security.
- Select the Trusted Sources tab, and verify that the Trust all installed add-ins and
templates check box is selected.
- Click OK and then restart Word to verify that the "expired or revoked
signature" message does not appear.
Method 2: Move the Add-in File into the Word Startup Path
The following are the default locations for the Word startup
path:
Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition (Me):
C:\WINDOWS\Application Data\Microsoft\Word\STARTUP
Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition (Me) with user profiles:
C:\WINDOWS\Profiles\user name\Application Data\Microsoft\Word\STARTUP
Microsoft Windows NT 4.0:
C:\WINNT\Profiles\user name\Application Data\Microsoft\Word\STARTUP
Microsoft Windows 2000 or Microsoft Windows XP:
C:\Documents and Settings\user name\Application Data\Microsoft\Word\STARTUP
If you want to be sure of the Word startup path
before you move the add-in file, verify the path by following these steps:
- On the Tools menu in Word, click Options.
- Select the File Locations tab.
- In the File types list, select Startup, and then click Modify.
- In the Modify Location dialog box, click the DOWN arrow in the Look in
box to see the complete location of the folder.
- Click Cancel in the Modify Location dialog box.
- Click Close in the Options dialog box.
After you know the file name and location of the add-in file,
as well as the Word startup path, move the add-in file from its current
location to the folder specified in the Word startup path.
For help
with moving the file, click
Help on the
Start menu in Windows, and search for the "moving files"
topic.
NOTE: If you reinstall the software that includes the Word add-in, the
add-in file will be placed back in its original location, and the "revoked or
expired signature" message will appear again. To prevent this, contact the
vendor for an updated version of their software.
For information about how to contact third-party vendors,
click the appropriate article number in the following list to view the article
in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Microsoft provides third-party contact information to help you find
technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
information.