MMC Generates an Access Violation Error Message When Snap-in Processes a Clipboard Operation (301396)

The information in this article applies to:

Microsoft Windows 2000 Server SP1
Microsoft Windows 2000 Server SP2
Microsoft Windows 2000 Advanced Server SP1
Microsoft Windows 2000 Advanced Server SP2
Microsoft Windows 2000 Professional SP1
Microsoft Windows 2000 Professional SP2

This article was previously published under Q301396

SYMPTOMS

If a snap-in that uses the RichEdit control is opened in an MMC session, when you quit the MMC, it may generate an access violation error message, and stop responding (hang).

CAUSE

This problem can be caused by a code bug in Mmc.exe where clipboard callbacks are not processed correctly.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date        Time      Version         Size     File name
   ---------------------------------------------------------
   6/29/2001   01:36p   5.0.2195.3799   603,408   Mmc.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:	Minor	Last Reviewed:	9/26/2005
Keywords:	kbHotfixServer kbQFE kbbug kbenv kberrmsg kbfix kbSysAdmin kbWin2000PreSP3Fix kbWin2000sp3fix KB301396