OL2001: Offline Mode Does Not Synchronize When You Use Mac OS X (301163)


The information in this article applies to:

  • Microsoft Outlook 2001 for Mac
This article was previously published under Q301163

SYMPTOMS

If you start Outlook 2001 for Mac in offline mode and attempt to synchronize with the Microsoft Exchange Server by using the Macintosh Operating System X (Mac OS X), offline synchronization does not work.

WORKAROUND

To work around this problem, establish your dial-up connection to the server first, connect to the online mailbox, and then synchronize with your offline set of folders.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

A Connection Status dialog box, often referred to as a "striped barber pole,", can appear and you may receive the following error message in addition to a connection failure:
Synchronization with the offline folder file could not be completed. The information store could not be opened.
Modification Type:MajorLast Reviewed:4/17/2002
Keywords:kbbug kberrmsg KB301163
©2002 Microsoft Corporation. All rights reserved.