An unrecoverable error occurs and you receive the "Game has encountered a problem and needs to close" error message when you start or play a Microsoft game (300963)
The information in this article applies to:
- Flight Simulator X Deluxe
- Flight Simulator X Standard
- Dungeon Siege: Legends of Aranna
- Links 2003 Championship Edtn EN
- Microsoft Age of Empires III
- Microsoft Age of Empires III Expansion: The War Chiefs
- Microsoft Combat Flight Simulator 3: Battle for Europe
- Microsoft Dungeon Siege 1.0
- Microsoft Dungeon Siege II
- Microsoft Fable: The Lost Chapters PC
- Microsoft Flight Simulator 2002
- Microsoft Flight Simulator 2002 Professional Edition
- Microsoft Flight Simulator 2004 - Century of Flight
- Microsoft Freelancer
- Microsoft Halo: Combat Evolved
- Microsoft Links 2003
- Microsoft MechCommander 2.0 1.0
- Microsoft MechWarrior 4: Mercenaries
- Microsoft Rise of Nations
- Microsoft Rise of Nations: Gold Edition
- Microsoft Rise of Nations: Rise of Legends
- Microsoft Rise of Nations: Thrones and Patriots
- Microsoft Train Simulator
- Microsoft Zoo Tycoon
- Microsoft Zoo Tycoon 2
- Microsoft Zoo Tycoon: Complete Collection
- Microsoft Zoo Tycoon: Dinosaur Digs Expansion Pack
- Microsoft Zoo Tycoon: Marine Mania Expansion Pack
- Microsoft Zoo Tycoon 2: African Adventure
- Microsoft Zoo Tycoon 2: Dino Danger
- Microsoft Zoo Tycoon 2: Endangered Species
- Microsoft Zoo Tycoon 2: Marine Mania
This article was previously published under Q300963 SYMPTOMS When you start or play a game and an unrecoverable error
occurs, you may receive the following error message: Gathering exception data. Then, you may receive the
following error message: Game
has encountered a problem and needs to close. We are sorry for the
inconvenience. If you were in the middle of something, the information you were
working on may be lost. Please tell Microsoft about this problem. We have
created an error report that you can send to help us improve
Game. We will treat this report as confidential and
anonymous. To see what data this error report contains, click
here. RESOLUTION If you choose to send an error report, Microsoft will
analyze the fault data and try to identify and correct the issues that are
involved. At the time of reporting, the Error Reporting tool checks to see whether
the issue that you have encountered has already been fixed. When the tool
checks, an Error Reporting dialog box opens that indicates
that the tool is preparing an error report. If an update or a workaround exists for
the specific issue that you reported, you will be able to
click to view more information. If there is no information about the
specific issue that you reported or if you did not choose to report the issue, click
to view the following Microsoft Knowledge Base article for general information
about how to troubleshoot unrecoverable errors:
303032 The game stops responding or closes unexpectedly when you start or play a Microsoft game
MORE INFORMATIONThe games that are listed in the "Applies To" section
include an Error Reporting tool that you can use to report unrecoverable errors
(for example, general protection faults, fatal exceptions, or invalid page
faults) to Microsoft over the Internet.
| Modification Type: | Major | Last Reviewed: | 10/10/2006 |
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| Keywords: | kbConfig kberrmsg kbinfo KB300963 |
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