ACPI Power and Sleep Buttons Do Not Work (300889)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q300889

SYMPTOMS

If your Advanced Configuration and Power Interface (ACPI) compliant computer is in Standby mode, and you press the ACPI POWER button, it may shut down instead of waking up.

Additionally, if the computer is in Standby mode, and you press the ACPI SLEEP button, it may wake up, and then immediately re-enter Sleep mode.

Note that this problem occurs only if the computer is sent into Standby mode by using the ACPI SLEEP button. It does not occur if the computer is sent into Standby mode when you click Shutdown from the Start menu, and then click Standby.

CAUSE

This problem can occur if the BIOS allows you to configure the Sleep state as S1 or S3.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date      Time      Version    Size    File name
   ------------------------------------------------
   26-Sep-2001  18:03  4.90.3001  47,987  Vkd.vxd

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The technical ACPI term for Standby mode is "S1 Sleeping State." For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

295413 General Information About Windows Millennium Edition Hotfixes

Modification Type:MinorLast Reviewed:10/18/2005
Keywords:kbHotfixServer kbQFE kbbug kbenv kbfix kbQFE KB300889
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