You receive a "The Windows Installer service version on your system is too low" error message when you install the Office 2000 SP2 Update (300359)


The information in this article applies to:

  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professoinal
  • Microsoft Office 2000 Standard
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Developer
  • Microsoft Access 2000
  • Microsoft Excel 2000
  • Microsoft FrontPage 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
This article was previously published under Q300359

SYMPTOMS

When you install the SP-2 update, you may receive the following error message:
The Windows Installer service version on your system is too low. It must be 1.10.0.0 or higher to apply this update.

CAUSE

This error message appears if the version of the Windows Installer on your computer is not at the version that is installed by the SR-1 update, or later. There is a current problem with the SR-1 update in which the Office files are updated to SR-1, but the Windows Installer is not updated. Therefore, when you run the SP-2 Update, you receive the error message.

RESOLUTION

To resolve this problem, use one of the following methods.

Method 1: Run the SR-1 Update Again

Even though you have already installed the SR-1 update, if you run it again, the Windows Installer will be updated to version 1.10.1029.1.

If you do not have the SR-1 update on your computer, click the following link to download the SR-1 update:

http://office.microsoft.com/downloads/2000/O2kSR1DDL.aspx

After you download the update, double-click the file to update the Windows Installer.

NOTE: The SR-1 Update dialog boxes may indicate that the update was already applied. Ignore this text and continue with the update.

After you update the Windows Installer, run the SP-2 Update again.

Method 2: Download the Latest Version of the Windows Installer

Instead of running the SR-1 update again, you can download and install the latest version of the Windows Installer. To do this, follow these steps:
  1. Click the appropriate link below for your version of Microsoft Windows:Microsoft Windows 95 or Microsoft Windows 98

    http://www.microsoft.com/downloads/release.asp?ReleaseID=17343

    Microsoft Windows NT 4.0

    http://www.microsoft.com/downloads/release.asp?ReleaseID=17344

  2. Click the link for InstMsi.exe under Download Now.
  3. In the File Download box, select Save this program to disk, and then click OK.
  4. In the Save As dialog box, specify a download location for InstMsi.exe, and then click Save.
  5. Double-click the downloaded InstMsi.exe file to install the Windows Installer update.
  6. Click Yes if prompted to restart your computer.
  7. After your computer restarts, run the SP-2 Update.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

NOTE: This problem with the SP-2 update only occurs if you use the update from the "Product Updates" page, not the Microsoft Download Center. However, the Windows Installer is still at the non SR-1 level if you apply the SP-2 update from the Download Center. Make sure to update the Windows Installer, if necessary, using Method 2 earlier in this article.

Follow these steps to verify the version of the Windows Installer that is on your computer:
  1. Locate Msi.dll on your computer. By default, this file is in the \Windows\System folder on Windows 95 and Windows 98 computers, or the \Winnt\System32 folder on Windows NT 4.0 computers.
  2. Right-click Msi.dll and then click Properties.
  3. Click the Version tab. Any version that is earlier than 1.10.1029.1 causes the problem described in the "Symptoms" section.
Modification Type:MinorLast Reviewed:10/13/2006
Keywords:kbtshoot kbUpdate kbsetup kbprb kberrmsg kbpending KB300359
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