Visio2000: Problems with Graphics, Printing, Scaling, or Font (300207)

SYMPTOMS

You may notice any of the following or similar symptoms when you use Microsoft Visio:

Graphic distortion, including problems in scaling.
Text distortion, including garbled or shifted text on printed pages.
Font and color substitution.
Errors when importing.
Errors when exporting.
Errors when printing or using print preview.
Blank pages are printed when you open a drawing.

CAUSE

This behavior can occur when you use two computers with different default printer drivers. Visio uses the default printer driver as a filter for displaying and printing information. When a drawing is saved on one computer, the file includes information related to the current default printer driver. When the drawing is opened on a computer with a different default printer driver, a variety of symptoms can occur.

RESOLUTION

To work around this issue, you can install a Hewlett Packard (HP) LaserJet III printer driver as the default printer driver on all computers you use to edit or print Visio drawings. Set the printer driver as a local printer on LPT1. This prevents the printer information that is saved with each drawing from being different, and fixes errors associated with printer swapping.

MORE INFORMATION

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For the most current HP LaserJet III printer, connect to the HP Web site:

http://welcome.hp.com/country/us/en/support.html

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.