STS: Error Messages Appear When You Run Server Health (299919)


The information in this article applies to:

  • SharePoint Team Services from Microsoft
  • FrontPage 2002 Server Extensions from Microsoft
This article was previously published under Q299919

SYMPTOMS

When you run Server Health on a Web site based on SharePoint Team Services from Microsoft or extended with FrontPage 2002 Server Extensions, the following error messages may appear:
The SharePoint Timer Service is not running. It will be automatically restarted.

-and-

Unable to restart the SharePoint Timer Service. System Error 5 opening the service manager database.
Also, the application event log contains the following entries for all of the files located in the %SystemDrive%\Program Files\Common Files\Microsoft Shared\Web Server Extensions\50\isapi\help folder:

Type : Warning
Event ID : 1000
Source : FrontPage 5.0
Microsoft FrontPage Server Extensions: (OS Error #5 Message: Access is denied.)

-and-

Type : Warning
Event ID : 1000
Source : FrontPage 5.0
Microsoft FrontPage Server Extensions: Error #e002e Message: Cannot set the permissions for the file, \Program Files\Common Files\Microsoft Shared\Web Server Extension\50\isapi\help\filename
where filename is one of the files located in the %SystemDrive%\Program Files\Common Files\Microsoft Shared\Web Server Extensions\50\isapi\help folder.

CAUSE

This problem can occur if you do not have Administrator rights to the physical server, even though you may have Administrator rights to the SharePoint team Web site. Only a local administrator can stop and start the SharePoint Timer Service.

RESOLUTION

Because running Server Health can be a processor-intensive task, only users with administrator rights on the server should run it. Add any users whom you want to perform this task to the server's Administrators group.

WORKAROUND

To work around this problem, you can create a custom role and assign it all rights except the Manage Server Health right. Assign all Web site administrators that are not administrators on the server to this new role and they will not have access to the Server Health features. To do this, follow these steps.

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
  1. Start the SharePoint Administrator. To do this, point to Programs on the Windows Start menu, point to Administrative Tools, and then click Microsoft SharePoint Administrator.
  2. Click the Administration link next to the site where you want to create the role.
  3. Click Go to Site administration for http://sitename.
  4. Click Manage roles.
  5. Click Add a role.
  6. In the Role name box, type Site Administrator.
  7. In the Description box, type A Site Administrator can perform all administrative tasks except running Server Health.
  8. Click to select all check boxes except the Manage Server Health check box.
  9. Click Create role.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about working with roles, click the article number below to view the article in the Microsoft Knowledge Base:

310932 FP2002: Where to Find the SharePoint Team Services Administrator's Guide

Modification Type:MajorLast Reviewed:10/31/2003
Keywords:kbbug kbnofix KB299919
©2003 Microsoft Corporation. All rights reserved.