OFF: Error Message: Setup Was Terminated Due to an Error (299774)


The information in this article applies to:

  • Microsoft Office 2000 (Setup)
  • Microsoft Office XP Professional
  • Microsoft Office XP Small Business
  • Microsoft Office XP Standard
  • Microsoft Office XP Students and Teachers
  • Microsoft Office XP Developer
  • Microsoft Access 2002
  • Microsoft Excel 2002
  • Microsoft FrontPage 2002
  • Microsoft Outlook 2002
  • Microsoft PowerPoint 2002
  • Microsoft Word 2002
This article was previously published under Q299774
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

SYMPTOMS

When you try to install Microsoft Office, you may receive an error message that is similar to one of the following
Setup was terminated due to an error
Error 1311, source file not found, office1.cab. Verify that the file is accessible.
and you cannot complete the installation.

When you create a verbose log file by using a command line that is similar to d:\setup.exe /L*V c:\verboselog.txt, and then you open the Verboselog.txt log file in WordPad, you see text that is similar to the following: 
MSI (s) (DB:EE): Note: 1: 1311 2: F:\OFFICE1.CAB
 
MSI (s) (DB:EE): Product: Microsoft Office 2000 Premium -- Error 1311.
Source file not found(cabinet): F:\OFFICE1.CAB. Verify that the file 
exists and that you can access it.

CAUSE

This issue may occur if the CD-ROM or DVD-ROM drive is unable to access files and folders on the Office CD-ROM. The drive may have problems either reading or extracting files from the Office CD-ROM.

RESOLUTION

To resolve this issue, copy the contents of the Office CD-ROM to a folder on your hard disk, and then run Office Setup from your hard disk. To do this, follow these steps:
  1. On your desktop, double-click My Computer.
  2. Double-click the drive where you want to create a new folder.
  3. On the File menu, point to New, and then click Folder.
  4. Type a name for the new folder--for example, type Office2000CD, and then press ENTER.
  5. Insert the Office CD-ROM into your CD-ROM or DVD-ROM drive. Hold down SHIFT as you insert the CD-ROM, to prevent it from starting automatically.
  6. In My Computer, right-click the CD-ROM or DVD-ROM drive, and then click Explore.
  7. On the Edit menu, click Select All.
  8. On the Edit menu, click Copy.
  9. Right-click the folder that you created in step 3, and then click Paste.
  10. When all the files have been copied to your hard disk, quit all other programs that may be running, and then click Setup.exe (in the folder that you created in step 3) to start Windows Installer and Office Setup.
  11. Follow the instructions that appear on the screen to complete the Office installation.
Modification Type:MinorLast Reviewed:4/11/2006
Keywords:kberrmsg kbprb KB299774
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