McAfee NetShield Service Conflicts with Shared Folder Service (299521)

SYMPTOMS

When the SNA Server Shared Folder Gateway service and the Network Associates McShield service are set to automatically start after a server has been restarted, a conflict occurs.

The Shared Folder Gateway service and Network Associates McShield start without errors. However, you receive the following error message when you access drives that are mapped to an AS/400 by the Shared Folder Gateway service:

the drive is not accessible, the parameter is not correct

This problem occurs when you install Network Associates McAfee NetShield for Windows NT and Windows 2000 version 4.5 on a Windows NT 4.0 system that has the SNA Server 4.0 Shared Folders Gateway service installed.

WORKAROUND

To work around this problem, set the Network Associates McShield service to start manually by using the Control Panel Services tool. You can then manually start the Network Associates McShield service to enable virus scanning.

MORE INFORMATION

Network Associates has released a hotfix for the issue described in this article. For more information about the hotfix and to obtain it from Network Associates, see the "References" section of this article.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Network Associates, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z