OL2000: Outlook Cannot Gain Access to Folders for Handling Messages, Appointments, and Addresses (299406)
The information in this article applies to:
This article was previously published under Q299406 SYMPTOMS
When you attempt to start Outlook 2000, you may receive the following error message:
Outlook cannot open the file containing the folders used to send and receive email messages, create appointments and open addresses. Please select from the options below:
1. create new pst
2. open existing pst
If you try to create a new .pst file, you may receive the following error message:
The messaging interface has returned an unknown error. If the problem persists, restart Outlook.
RESOLUTION
To resolve this issue, rename the Mapi*.dll, Mapi*.exe, and Pstprx32.dll files, and then run Repair Office under Office 2000 Maintenance Mode:
- Click Start on the taskbar, point to Search, and then click For Files and Folders.
- In the Search for files or folders named box, type the following file names, and then click Search Now:
mapi*.dll
mapi*.exe
pstprx32.dll
- For each file in the search results list, right-click the file, click Rename, type the new file name, and then press ENTER. You can rename each file by changing its file name extension to .old.
- After you rename all the appropriate files, close the search results window.
- Click Start on the taskbar, point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs, click Microsoft Office 2000, and then click Add/Remove.
- In the Office 2000 Maintenance Mode dialog box, click Repair Office, and then follow the on-screen instructions.
- Restart the computer, and then start Outlook 2000 to recreate the .pst file.
Modification Type: | Major | Last Reviewed: | 10/9/2003 |
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Keywords: | kberrmsg kbprb kbsetup KB299406 |
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