Routing and Remote Access Service does not start and event ID 20103 message is logged (299013)
The information in this article applies to:
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Small Business Server 2000
This article was previously published under Q299013 Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base: 256986 Description of the Microsoft Windows registry SYMPTOMS After you install and enable the Routing and Remote Access
service on a Windows 2000-based server, the service does not start. The
following event ID message may be logged in Event Viewer.
Event ID: 20103
Source: Router
Description: Unable to load C:\Winnt\System32\Iprtrmgr.dll
In addition, the available ports may not be displayed in the
Ports container in the Routing and Remote Access service management tool.
RESOLUTIONWarning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk. To resolve this problem, use the following troubleshooting
procedure:
- Start Registry Editor (Regedt32.exe), and then verify that
the following registry key is present:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RemoteAccess\RouterManagers\IP If this registry key is present, verify that it
contains the following three values:
- Value name: DLLPath
Data type: REG_EXPAND_SZ Value data:
%SystemRoot%\System32\Iprtrmgr.dll - Value name: GlobalInfo
Data type: REG_BINARY Value data: The data varies
between computers - Value name: ProtocolID
Data type: REG_DWORD Value data: 0x21
(Hexadecimal)
- If the registry key and values that are described in step 1
exist, verify that Iprtrmgr.dll is located in the path that is specified.
- If the file exists and the path is correct, reinstall the
modem:
- Disable the Routing and Remote Access
service.
- Use Device Manager to uninstall the modem.
- Restart the server and wait for the Plug and Play
process to redetect the modem.
- Enable the Routing and Remote Access
service.
- If the problem is not resolved after you reinstall the
modem, remove and reinstall Transmission Control Protocol/Internet Protocol
(TCP/IP).
- Start the Remote Registry service if it is not running:
- Click Start, click Run, type services.msc, and then click OK.
- Locate the Remote Registry service in the right pane.
- Right-click the service, and then click Start.
For additional information about how to remove TCP/IP from a Windows 2000-based
domain controller, click the following article number to view the article in
the Microsoft Knowledge Base: 299451
HOW TO: Remove and Reinstall TCP/IP on a Windows 2000 Domain Controller
For additional information about how to remove
TCP/IP from a Windows 2000-based member server, click the following article
number to view the article in the Microsoft Knowledge Base: 285034
How to Remove and Reinstall TCP/IP for Windows 2000
Modification Type: | Major | Last Reviewed: | 7/16/2005 |
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Keywords: | kbenv kbprb kbtshoot KB299013 kbAudITPRO |
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