The Junk Sender's rule incorrectly filters messages in Outlook 2002 (298734)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q298734
For a Microsoft Outlook 2000 version of this article, see 295822.
For a Microsoft Outlook 98 version of this article, see 298732.

SYMPTOMS

If you enabled the built-in Junk Sender's rule to filter out unwanted messages, this rule also filters out messages that you do want.

CAUSE

This behavior occurs because a property of the message that you do not wanted filtered matches one of the built-in filter criteria for the Junk Sender's & Adult Content rules. You cannot edit this built-in criteria.

WORKAROUND

Use one of the following methods to work around this behavior:
  • Do not use the built-in Junk Sender's rule. Instead, create a custom rule with similar actions where you can control the filter criteria.
  • Add the sender's address to the Exceptions List rule and place this rule at the top of the Rules order list.

MORE INFORMATION

The list of addresses entered will filter if there is an exact match of the address against the received mail. For example, if the address entered is test@example.com it will filter all mail with the Email address of test@example.com. It will also filter all messages from thisisatest@example.com. This is because the address contains the "test@example.com" address. The filters allow the user to filter based on domain name space, or the last portion of an email address. In the above sample this would be "example.com" If "example.com" was entered it would filter mail from Test@example.com because the address contained "example.com". It would also filter mail from test@goodexample.com because the address contains "example.com". For additional information about the usage and configuration of the Junk Senders and Exception List rules, click the article number below to view the article in the Microsoft Knowledge Base:

286049 OL2002: How to Filter Junk and Adult Content E-mail

Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbprb KB298734
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