Slow Boot or Error Messages in Windows 2000 After Installing Roxio Easy CD Creator 5.0 (298583)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Professional SP1
This article was previously published under Q298583

SYMPTOMS

Immediately after you install Roxio Easy CD Creator 5.0 Platinum, you may receive an error message on a blue screen and the computer may stop responding (hang), or the computer may take a long time to start.

CAUSE

The Easy CD Creator Take Two module is not compatible with Windows 2000.

RESOLUTION

To resolve this issue, please contact Roxio, or visit the Roxio Web site at:

http://www.roxio.com/en/support/ecdc/ecdc501s.html

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

If you have already performed a complete installation of the Easy CD Creator software and are experiencing computer problems, try the following methods to start your computer. After you restart your computer, uninstall the Easy CD Creator software and then reinstall it by using a custom installation without the Take Two module:
  • If you have a Zip drive, disconnect the cable to the Zip drive. Or, make sure that a disk is inserted in the Zip drive when you turn on the computer. (Always turn the computer off before making any changes to the internal components of your computer.)
  • Try disconnecting the IDE cable to your CD-R or CD-RW drive. (Always turn the computer off before making any changes to the internal components of your computer.)
  • Try disconnecting all USB devices that are attached to the computer.
If you can start Windows, uninstall the Easy CD Creator software. When you reinstall Easy CD Creator, click Custom Install, and then click to clear the Take Two option.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:11/20/2003
Keywords:kb3rdparty kbprb KB298583
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