OFF2000: Office Program Stops Responding in the Open Dialog Box (298417)


The information in this article applies to:

  • Microsoft Excel 2000
  • Microsoft Access 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
This article was previously published under Q298417

SYMPTOMS

When you display the Open dialog box in any of the programs listed at the beginning of this article (on the File menu, click Open), and then you try to access a directory on either your local computer or a network server, the Office program stops responding (hangs).

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

The English version of this fix should have the following file attributes or later:
   Date        Time      Version     Size       File name        Platform
   ----------------------------------------------------------------------
   06/26/2001  8:55:20p              4,031,132  MSO9_Admin.msp   x86
   06/26/2001  6:16:50p              1,931,792  MSO9.msp         x86
   06/26/2001  6:54:18p                  3,170  Readme.txt       x86
After the hotfix is installed, the following files will have the listed attributes or later: 
   Date        Time       Version     Size       File name       Platform
   ----------------------------------------------------------------------
   06/25/2001  06:37:46p  9.0.0.5421  5,595,185  Mso9.dll        x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).
Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbHotfixServer kbQFE kbbug kbfix kbOffice97preSR3fix KB298417
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