Messages that have attachments are not delivered as expected, and Event ID 12003 and 327 messages are logged in Exchange 2000 Server and in Exchange Server 2003 (298415)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange 2000 Server
This article was previously published under Q298415
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SUMMARY

You may experience the following symptoms on your Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003 computer:
  • Messages that have attachments build up in the Simple Mail Transfer Protocol (SMTP) local delivery queue on the destination Exchange Server computer. These messages are encoded by using the Microsoft Outlook Rich Text formatting or the Transport Neutral Encapsulation Format (TNEF) content type.
  • Messages that have attachments that use the MIME body part of the Application/MS-TNEF content type encoding are successfully delivered to the recipient.
  • The Exchange Server computer cannot send messages that have attachments that are encoded using Rich Text TNEF. Messages that use the Rich text TNEF option and that are sent to another routing group or to the Internet are received without the attachment. The attachment icon is present, but when you try to open the attachment, you experience one of the following behaviors:
    • If you use Microsoft Outlook as a MAPI client, you receive the following error message:
      Operation Failed.
    • If you use Microsoft Outlook Web Access (OWA) or a Post Office Protocol version 3 (POP3) client, the attachment opens, but it is blank.
  • The following event ID messages are logged in the Application log in the Event Viewer:Date: <date>
    Source: MSExchangeIS
    Time: <time>
    Category: Content
    Engine Type: Error
    Event ID: 12003
    User: N/A
    Computer: <servername>
    Description: Error 80070003-82000387 occurred while processing message 5.169.5.0.0.13459.988140029@sender11.domain.com with subject 'test'.

    -and-

    Date: <date>
    Source: MSExchangeTransport
    Time: <time>
    Category: Exchange Store Driver
    Type: Warning
    Event ID: 327
    User: N/A
    Computer: <servername>
    Description: The following call : EcSetFileHandleProp to the store failed. Error code : -2147024893. MDB : 5420fe97-20a4-4233-ab4d-ab05819a7959. FID : . MID : . File : C:\Program Files\Exchsrvr\Mailroot\vsi 1\Queue\NTFS_cbf2f24801c0cc77000000c6.EML.

CAUSE

This problem may occur if you move the Exchange Server information store database files to another folder on the Exchange Server computer, and then delete the old folder in which those files were stored.

For example, if you install Exchange Server in the default installation folder (C:\Program Files\Exchsrvr), the database files are stored in the C:\Program Files\Exchsrvr\Mdbdata folder by default. If you move the database and log files to the E:\Program Files\Exchsrvr\Mdbdata folder, and then delete the C:\Program Files\Exchsrvr\Mdbdata folder, you may experience the behaviors described in the "Symptoms" section.

This problem occurs because the information about the folder in which the Exchange Server database and log files are stored is written to the Windows registry in the following location (where C:\Program Files\Exchsrvr\Mdbdata is the folder in which the database and log files are stored):

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem

Value name: Working Directory
Value type: REG_SZ
Value data: C:\Program Files\Exchsrvr\Mdbdata

The message conversion process uses the Working Directory parameter as its temporary directory during the conversion process. If the folder structure is missing, or if the registry entry points to location that is not correct, the conversion process is not successful

RESOLUTION

To resolve this problem, use one of the following methods:

Method 1: Re-create the Deleted Folder Structure

Re-create the deleted folder structure as it is referenced in the registry location that is specified in the "Cause" section.

Method 2: Edit the Registry to Point to the New Folder Structure

Edit the Windows registry to specify the new location of the Exchange Server database and log files. To do so, follow these steps.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate the following registry subkey:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem

  3. In the right pane of Registry Editor, double-click Working Directory.
  4. Edit the path in the Value data box to point to the new location of the Exchange Server database and log files, and then click OK.
  5. Quit Registry Editor.
Modification Type:MinorLast Reviewed:2/1/2006
Keywords:kbfix kbprb KB298415
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