The Preferencing Page Does Not Indicate That the Mobile Password Is Expired (298190)

SYMPTOMS

When you connect to Outlook Mobile Access and enter your user name and password, you encounter one of the following scenarios:

Scenario 1

You receive one of the following error messages, depending on the gateway or device that is in use:

401 Authorization failed

-OR-

Bad credentials for domain.corp.com

Scenario 2

You are prompted repeatedly for your user name and password, and the following event is logged in Microsoft Mobile Information Server in the System event log:

Event Type: Warning
Event Source: W3SVC
Event Category: None
Event ID: 100
User: N/A
Computer: MMISServer
Description:
The server was unable to logon the Windows NT account
'domain.corp.com\username' due to the following error: Logon failure:
unknown user name or bad password. The data is the error code.
For additional information specific to this message please visit the
Microsoft Online Support site located at:
http://search.support.microsoft.com/search/?adv=1.
Data:
0000: 2e 05 00 00 ....

However, when you attempt to personalize your device from the http://server/airweb Web page, you can do so and no errors occur.

RESOLUTION

To resolve this problem, reset the password on the wireless account. To do so, you can log on to the account and change the password, or you can reset the password on your -W or auxiliary domain/forest wireless account in Active Directory Users and Computers.

MORE INFORMATION

This problem only occurs in security topologies that have a separate wireless account. If you are using an integrated security, you may not be able to log on to the Preferencing page, and a more descriptive event from the W3SVC error is logged that states that the logon problem is due to the password expiration or that the password must be changed upon first logon.