OFFXP: Error Message: Machine Debug Manager: The Service Could Not Be Uninstalled (298040)
The information in this article applies to:
- the operating system: Microsoft Windows 2000
- Microsoft Office XP Professional
- Microsoft Office XP Small Business
- Microsoft Office XP Standard
- Microsoft Office XP Students and Teachers
- Microsoft Office XP Developer
- Microsoft Access 2002
- Microsoft Excel 2002
- Microsoft FrontPage 2002
- Microsoft Outlook 2002
- Microsoft PowerPoint 2002
- Microsoft Word 2002
This article was previously published under Q298040 For a Microsoft Office 2000 version of this article, see 254836.
SYMPTOMS
When you run Microsoft Office XP Setup, you may receive the following error message:
Machine Debug Manager
The service could not be uninstalled.
If you click OK to this error message, Setup completes successfully.
CAUSE
This error message appears if the following are true:
- You are installing Office XP on a computer that is running Windows 2000.
- You are logged on as a power user.
- You are performing a custom installation that includes the Web Scripting feature.
In this situation, Office Setup cannot register the Mdm.exe file. The custom action that registers the Mdm.exe file cannot be elevated for security reasons. This is because on Windows 2000, Mdm.exe requires Administrator or Local System account privileges to register itself.
WORKAROUND
To work around this issue, do one of the following:
- Install Office XP while you are logged on as a member of the Administrators group.-or-
- Use the /j switch to install Office XP (as an Administrator). For example, you can use a command line similar to the following
where path is the full path to an administrative installation of Office.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION
You can also receive this error message if you perform a default installation of Office XP (while logged on as a power user), and then you try to add the Web Scripting feature via Maintenance Mode Setup or through a demand installation (this feature is set to Installed on First Use by default).
| Modification Type: | Minor | Last Reviewed: | 2/16/2006 |
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| Keywords: | kbbug kbnofix KB298040 |
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