OL2002: Messages Disappear from Your Inbox (296622)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q296622

SYMPTOMS

When you add the Microsoft Exchange Server service to a profile along with a personal folders (.pst) file, your messages may disappear from your Exchange Server Inbox.

CAUSE

This behavior can occur if the default delivery location for your messages is set to the .pst file.

RESOLUTION

To resolve this behavior, set your Exchange Server mailbox as the default delivery location. To do this:
  1. On the Tools menu, click E-mail Accounts.
  2. Click View or change existing e-mail accounts, and then click Next.
  3. In the Deliver new e-mail to the following location box, click Exchange Server Mailbox.
  4. Click Finish, and then restart Outlook.
NOTE: You can drag your messages from your .pst file Inbox to your Exchange mailbox.
Modification Type:MajorLast Reviewed:12/13/2001
Keywords:kbprb KB296622
©2002 Microsoft Corporation. All rights reserved.