Description of Service Level Exceptions as They Relate to Microsoft Operations Manager 2000 (296581)


The information in this article applies to:

  • Microsoft Operations Manager 2000
This article was previously published under Q296581

SUMMARY

This article provides a description of service level exceptions as they relate to Microsoft Operations Manager 2000.

MORE INFORMATION

Service level exceptions are defined as alerts that have remained in a particular resolution state longer than a specified period of time. Each alert resolution state (New, Acknowledged, Resolved) has a configurable service level agreement time. If an alert remains in a particular state past the service level agreement time, it is flagged as a service level exception.

Once the resolution state is changed, the alert is no longer marked as a service level exception, unless it remains in the new state past that state's service level agreement time.

You can configure service level agreement times in the Configuration snap-in. Expand the Configuration node, click Global Settings in the left-side pane, and then double-click Alert Resolution States in the right-side pane. You can configure a separate service level agreement time for each resolution state.

For additional information about service level exceptions, click the article number below to view the article in the Microsoft Knowledge Base:

297810 How to Identify Alerts That Violate the Service Level Exceptions

Modification Type:MinorLast Reviewed:6/13/2005
Keywords:kbinfo KB296581
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