Active Directory Users and Computers Quits When You Click "Send Mail" (296404)

The information in this article applies to:

Microsoft Windows 2000 Server SP1
Microsoft Windows 2000 Server SP2
Microsoft Windows 2000 Advanced Server SP1
Microsoft Windows 2000 Advanced Server SP2
Microsoft Windows 2000 Professional SP1
Microsoft Windows 2000 Professional SP2

This article was previously published under Q296404

SYMPTOMS

If you start the Active Directory Users and Computers management console, select many users, right-click the users, and then click Send mail, the management console may either generate an access violation or quit.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time    Version        Size     File name
   --------------------------------------------------------
   30-Oct-2001  18:14   5.0.2195.4574  110,352  Dsuiext.dll
   30-Oct-2001  18:12   5.0.2195.4574   10,240  Sp3res.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:	Minor	Last Reviewed:	9/26/2005
Keywords:	kbHotfixServer kbQFE kbbug kbDirServices kbfix kbWin2000PreSP3Fix kbWin2000sp3fix KB296404