OFF2000: Computer Stops Responding When You Use the Office File Optimizer (296070)


The information in this article applies to:

  • Microsoft Office 2000 Developer
  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professional
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Standard
This article was previously published under Q296070

SYMPTOMS

When the Office File Optimizer prompts you to optimize the files used by Microsoft Office, and you allow the program to run, your computer may stop responding (hang).

CAUSE

This behavior can occur when you have McAfee VirusScan version 4.5 installed on your computer.

RESOLUTION

To resolve this issue, use one of the following methods.

Method 1: Disable McAfee VirusScan While Office File Optimizer Runs

Consult your McAfee VirusScan documentation for more information about how to temporarily turn off the program. After the Office File Optimizer is finished running, turn on VirusScan again.

Method 2: Disable Office File Optimizer

For additional information about disabling Office File Optimizer, click the article number below to view the article in the Microsoft Knowledge Base:

236982 OFF2000: How to Turn Off (Disable) the Office File Optimizer

MORE INFORMATION

By default, Microsoft Office 2000 installs the Office 2000 File Optimizer. The purpose of the File Optimizer is to organize files that Office uses on your hard disk in a way that reduces the time required to start Office programs. The File Optimizer is designed to run automatically any time that it determines that your Office files are arranged in a less than optimal way.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact McAfee, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MinorLast Reviewed:1/6/2006
Keywords:kbbug kbpending KB296070
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