XADM: Cannot Find Expected Words After You Run a Full Text Index (296069)

SYMPTOMS

When you enable the Full Text Indexing functionality, if you use the Advanced Find option in Microsoft Outlook to search for non-noise words after the initial full crawl has been completed, no hits are returned. This behavior may occur when you search for a word that you know is in some of the documents.

CAUSE

This problem can occur if the Full Text Indexing component fails to copy a schema file during Exchange 2000 Setup. If this issue occurs, you may not be warned of the error. To confirm that the schema file was copied during Setup, compare the following files:

Setup\I386\Exchange\Bin\Srchexschema.txt on the Exchange 2000 CD-ROM
Exchsrvr\ExchangeServer_servername\Config\schema.txt

These two files should be identical.

If the schema is wrong, you may spend days building the index, only to find that it does not work. You may experience a long diagnostic period before the wrong schema file is discovered. After you discover the problem, you must rebuild Content Indexing.

WORKAROUND

To work around this problem:

Copy Srchexschema.txt from the Exchange 2000 CD-ROM to Exchsrvr\ExchangeServer_servername\config.
Rename the file "schema.txt".
Delete your full text index, create a new one, and then initiate another crawl.

MORE INFORMATION