OL2000: Cannot Open Attachments in Outlook 2000 (296065)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q296065

SYMPTOMS

When you try to open an e-mail attachment in Outlook 2000, you may not be able to do so.

CAUSE

This behavior can occur if one or more of the following files are damaged:
  • Frmcache.dat
  • Outcmd.dat
  • Extend.dat

WORKAROUND

To work around this behavior, start Windows Explorer, rename the Frmcache.dat, Outcmd.dat, and Extend.dat files, and then restart Outlook 2000.

MORE INFORMATION

Customers have reported this behavior as occurring after they apply the Outlook E-mail Security Update. Microsoft has been unable to reproduce this behavior. For information about the Outlook E-mail Security Update, see the following articles in the Microsoft Knowledge Base:

259228 OL2000: Attachment Security Features Included In SR-1/SR-1a

195843 OL2000: Troubleshooting Security Issues in Outlook

235309 Outlook E-mail Attachment Security Update

Modification Type:MajorLast Reviewed:6/5/2003
Keywords:kbprb KB296065
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