Visio2000: Unable to Set Custom Paper Size for HP DesignJet 750c (293877)


The information in this article applies to:

  • Microsoft Visio 2000 Standard Edition
  • Microsoft Visio 2000 Professional Edition
  • Microsoft Visio 2000 Technical Edition
  • Microsoft Visio 2000 Enterprise Edition
This article was previously published under Q293877
For a Microsoft Visio 2002 version of this article, see 293224.

SYMPTOMS

If you use the Hewlett-Packard (HP) DesignJet 750c printer, you may not be able to print custom page sizes for your Microsoft Visio drawings. Visio reverts to using the page size of the drawing, which remains set to 8.5-by-11 inches.

RESOLUTION

To resolve this problem, upgrade to the latest version of the HP DesignJet 750c printer driver, which you can download from the Hewlett-Packard Web site.

For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

To temporarily work around this problem, set the custom page size by using the Printers icon in Control Panel. If you set the custom page size for your system as a whole, Visio uses the correct paper size.
  1. Click Start, point to Settings, and then click Printers.
  2. Right-click the HP DesignJet icon, and then click Properties on the shortcut menu.

    NOTE: If you are using Microsoft Windows 2000 or Microsoft Windows NT, click Printing Preferences, otherwise continue to the next step.
  3. Click the Paper Size tab.
  4. Click More Sizes.
  5. Select one of the custom paper sizes next to Name.
  6. Enter the custom paper size that you want.
  7. Click OK to close each dialog box.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:9/7/2001
Keywords:kbbug kbprint KB293877
©2002 Microsoft Corporation. All rights reserved.